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Frontier Log Furniture Shipping Information
Shipping - Most Frontier Log Furniture items are shipped via Motor Freight. This means your order will come to you boxed by our shipping department. You will need to make arrangements to receive the shipment when the freight contractor calls to notify you of delivery.
Large Orders - Please contact us with the merchandise information and your complete delivery address so we can quote the exact shipping fees.
Alaska, Hawaii and Canada - Please contact us with your destination requirements and we will quote you estimated shipping fees.
Estimated Shipping Time - Production times will vary because of the unique hand crafted process and may be up to 4-8 weeks. If you have a specific delivery time frame, we should discuss this prior to order placement. We will not make impossible promises to get a sale. We convey honest, realistic expectations. Sometimes, through circumstances beyond our control, we do not make a projected delivery schedule. We will do our best to expedite your order, but cannot guarantee an exact delivery day.
Method of Shipping - Smaller items are shipped Standard UPS or FedEx. Larger items / orders will ship motor freight.
Changes / Cancellations - After your order has been placed, you have 24 hours to cancel the order before any cancellation or modification fees are incurred. After that, you will be responsible for any fees or charges incurred from the vendor as a result.
Order Tracking - If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order. Please contact us with your invoice number and we will respond promptly with the most up-to-date information.
When Your Merchandise Arrives - Please be prepared to inspect your order when it arrives. If you should discover damage, it is your responsibility to notify us immediately. You may have to open the cartons, in the case of motor freight, to look for transit damage. Please do not sign the bill of lading until you are sure the merchandise has been delivered in good condition. If you should discover damage, it is your responsibility to notify us immediately. You must sign the bill of lading with a note describing the damage you see. Although damage claims are rare, they can happen and your products are fully insured against freight damage.
Freight Damage - Your products are insured against freight damage, but you need to notify us immediately if there is damage, failure to do so could result in not being properly compensated for the damage.
Satisfaction / Returns - Our customer's satisfaction is the foundation of our success. If you are not satisfied with your purchase upon receipt, you must call 406-297-2547 within 7 days after receiving item(s) for return instructions. Items must be in original condition for a refund minus a restocking fee and 3% credit card fee, if purchased on credit. The restocking fee for Frontier Log Furniture is 30% of the purchase price. The restocking fee for custom ordered products is 50% of the purchase price. Custom ordered products are those which are built from available options or size specified outside of the standard item. When returning an item, you will be responsible for the products safe return to the designated return address. We advise you to repackage and insure the merchandise accordingly. Return shipping charges are not refundable.
Disclaimer - All products are subject to availability. Actual colors may not match your monitor. Prices and or specifications are subject to change without notice. Due to the nature of the internet, this advertising media may contain errors, and may not contain up-to-date information, specifications, products, or prices. Please call customer service for information. Lodgepole pine cracks or "checks" as we call them, are the result of the cellular structure of the log contracting as it dries and are not considered defects. This is a natural and enhancing characteristic of dead standing Lodgepole pine. This is one of the features that draw people to the natural, rustic look of log furniture. The structural integrity and strength of our log furniture is not compromised in any way by the checks, for this reason, we can completely stand behind the excellence of our log furniture.
Trademark & Copyright - Frontier Log Furniture is a subsidiary of LodgeCraft Furniture contained herein, duplication of designs without written authorization is forbidden.